Privacy Policy

Last Updated: January 20, 2026

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Compass Counseling and Associates, Inc. ("we," "us," or "our") operates the website https://www.compasscounselingandassociates.com/ (the "Site"). We are committed to protecting the privacy of our visitors and clients.

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This Privacy Policy explains what information we collect from you when you visit our website, how we use it, and your rights regarding that information.

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1. Information We Collect

We collect two types of information from website visitors:

 

A. Personal Information We only collect personal information that you voluntarily provide to us. This may include:

• Name

• Email address

• Phone number

• Any other details you provide when filling out our "Contact Us" forms or requesting an appointment.

 

B. Non-Personal Information (Cookies and Analytics) When you visit our Site, we automatically collect certain non-personal information to help us understand how visitors use our website and to improve our services. This may include:

• IP address

• Browser type and version

• Pages visited and time spent on the Site

• Referring website addresses

We use technologies such as cookies (small text files stored on your device) to collect this data. You can control the use of cookies at the individual browser level.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To communicate with you: To respond to your inquiries, schedule appointments, and provide customer support.

• To improve our website: To analyze trends and user behavior to make our website better.

• Marketing and Advertising: We may use non-personal data to show you relevant advertisements across the internet (including Google Ads).

 

3. SMS Text Messaging Consent

By providing your telephone number on our contact forms, you consent to receive SMS text messages from Compass Counseling and Associates regarding scheduling, appointment reminders, or your inquiries. Message and data rates may apply. You can reply STOP at any time to opt-out of further messaging.

 

4. Google Analytics and Google Ads

We use Google Analytics and Google Ads to help us reach potential clients.

• Google Analytics: Helps us understand website traffic. Google Analytics uses cookies to collect anonymous usage data.

• Google Ads: We may use Google Ads remarketing services to advertise on third-party websites (including Google) to previous visitors to our Site. This could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Compass Counseling and Associates website.

Opting Out: You can set preferences for how Google advertises to you using the Google Ad Preferences page. You can also opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

5. Client Portal and HIPAA

If you are a current client using our Client Portal for intake paperwork or telehealth sessions, your data is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Information submitted through our secure Client Portal is encrypted and protected separately from general website visitor data. Please refer to our Notice of Privacy Practices (provided during intake) for specific details on how your medical information is handled.

 

6. Third-Party Links

Our Site may contain links to other websites (e.g., Google Maps, Psychology Today). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked websites you visit.

 

7. Security

We take reasonable measures to protect the information you submit via the website. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

 

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Compass Counseling and Associates, Inc. Email: contact@compasscaa.com Phone: (484) 447-7255 Address: 400 Creekside Drive, Suite 409, Pottstown, PA 19464